Call Center / BPO Industry

Call Center Agent-Outbound US (Strictly with Call Ctr. Experience)

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• Experience in Outbound Sales
• Ability to function in a fast paced, sales driven environment with minimal distraction and supervision
• Strong written and verbal communication skills
• Superb Customer Service and Sales Skills
• Enjoys challenges and highly results-oriented
• Knowledge of Microsoft Office programs
• Call center experience preferred
• Maintain high demeanor, high attendance and sales performance according to project objectives
• Applicants must be willing to work in Makati City and be assigned in shifting and/or graveyard schedule
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available

Vision-X (Phils.), Inc.
G/F SM CyberZone II, Jupiter cor. Zodiac Sts., Brgy. Bel-Air Makati City 1200.
Website: http://www.vxiusa.com

Team Leader
(National Capital Reg - Pasig City)

Responsibilities:

• The Coach will supervise 15 - 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

• Candidate must have at least 6 months working experience in the same capacity (Team Leader/Captain or Coach).
• Candidate must have excellent written and verbal communication skills in English.
• Candidate must have strong organizational and time management, and analytical skills.

Sitel Philippines Corporation
2/F Centerpoint Bldg, Garnet Rd. cor.,Julia Vargas Ave., Ortigas Center, Pasig City,Philippines 1600
Contact nos. Manila:+63.2860-1111 Baguio:+6374.446.741
Website: http://www.sitel.com

Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City) 

Requirements:

Call Center experience in an international account is a must
Experience in a telecommunications (mobile) account is an advantage
Must have completed at least 2 years in college
Excellent written and verbal English communication skills
Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
Experience in sales or upselling is an advantage
Applicants should be Filipino citizens or hold relevant residence status.

ONLY SHORT LISTED APPLICANTS WILL BE INTERVIEWED.

Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig

You may also send your resume to:
ocsi_recruit@tpg.com.au