Tech/Helpdesk Support

Advertised: 22-4-08 | ReAlerted: 29-4-08 | Closing Date: 20-6-08.

Misys Solutions

Misys Banking Systems supplies over 1,200 customers in over 120 countries, among them 49 of the world’s top 50 banks, with software and solutions for retail banking, wholesale banking, treasury and capital markets and risk management. It has 2,600 people around the world, over 70% of whom are outside of the UK, and sales, implementation and customer support teams in over 28 countries. Misys Banking Systems is part of Misys plc. (FTSE: MSY), one of the world’s largest and longest-established providers.

Founded in 1979, Misys is a top five software provider in both the US healthcare and global banking software markets, turning over in excess of US$1b. For more information, visit misys.com

Currently, we are looking to recruit top caliber professionals to fill the following positions. Please email your resume to
careers_ph@misys.com and indicate on the subject the position code of the vacancy your are interested in.

Mandarin-Speaking Representative
(National Capital Reg – Makati)

Responsibilities:

• Perform as first level helpdesk to UK-based banking clients
• Receive cases from different media (voice, web and email)
• Deal with all queries in a competent and professional manner with continuous focus on Customer satisfaction and the provision of excellent customer service
• Ensure that customer calls are dealt with in a timely and expedient manner and keep backlogs down to a minimum to avoid customer dissatisfaction

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in any field
• Required language(s): English, Chinese
• Applicants must be willing to work in Makati
• Willing to work on shifting schedules
• Fresh graduates are encouraged to apply
• Full-Time positions available

Misys Solutions
10th F/ Philam Tower 8767 Paseo de Roxas Avenue Makati 1200.
Website: http://www.midas-kapiti.com/ 

Advertised: 13-3-08 | Closing Date: 11-5-08. 

Think Innovations

You will be working for an Australian Company remotely from your home. So you will need to have 100% no excuses very good private internet connection and computer hardware. We expect that you will be confident with you English speaking and understanding abilities. Your home working environment must be of a room you can use for yourself. If you have the right working environment, then please apply.

Think Innovations is an event marketing company, at the moment working with a client specializing in teaching wealth creation strategies to Australian and New Zealand clients. Our company has 100 staff spread all over Australia, Philippines and some internationally in America. You will be working 50 hours a week and your schedule will be on Australian time zone, 5 to 6 days a week, depending on project deadlines. Each day you are required to login into a skype account to chat and collaborate with the Australian team.

You will be working as an IT network support staff member using Exchange, not Pop 3, most staff have windows 2003 running and most staff are on Blackberries. When emails are not working, when blackberry emails are down…we need you to be Mr/Ms fix it.
You need to also know how to use remote access free tools available online and to help other staff use those tool when needed.

Senior IT Network Support Administrator
(National Capital Reg)

Responsibilities:

• With strong networking, anti virus and internet security skills;
• Familiar with Windows Operating Systems (Window Server 2003, Windows XP) as system administrator
• Familiar with hardware & software troubleshooting, repair & maintenance;
• Responsible for the operation and administration of the company’s internal networks, servers, email and network security systems.
• Manage the company’s Active Directory server and Employee email addresses
• Keeping all staff blackberry linked to their 2003 Outlook

Requirements:

• Bachelor of Science degree holder preferably Information Technology, Computer Science or related field;
• 3+ years help desk (Application/Hardware) experience in medium (500+)- to large-sized (1000+), 24×7 environment. Minimum 3 years experience in managing/operating contents based website.
• Minimum 1 years experience in managing personnel of 3 or more.
• Hands-on experience in desk side troubleshooting (PCs, PDAs, Black berry)
• Strong knowledge of Blackberry usage and application
• Ability to implement processes and guidelines remotely.
• Must have a clear understanding of the Voice and Network environment.
• Exposure and/or experience with MS applications (excel, word, outlook).
• Knowledge of different mail servers (POP, POP3, IMAP) BUT we use exchange.
• Knowledge of Microsoft Office email client (2003 Outlook)
• In depth knowledge of SMTP
• Team player who can be flexible with hours if necessary and can work independently.
• Able to identify and explain in user friendly terms the various types of server’s technology, and determine how to use them to support business requirements.
• Effective verbal and written communication and presentation skills.
• Strong analytical skills.
• Detailed oriented person with the willingness to learn.
• Excellent interpersonal skills and patience in working with a diverse group of users and support staff

Think Innovations
121 Sta.Catalina St.Biak na bato Quezon City – -