SERVICE DESK AGENT – CALL CENTER JOBS

JP Morgan Chase Bank, N.A.

Service Desk Agent
(National Capital Reg – Makati City)

 Responsibilities:

The Solution 1 Support Center is committed to assisting Mortgage branch and site users with our various applications by answering difficult application and hardware questions and improving the user’s experience. Agents play a critical role by providing users with one-on-one phone interaction that directly impacts the firm’s ability to service external customers. The job responsibilities of a Support Center Agent include: responding to user questions regarding applications and hardware, resolving user problems, escalating issues that can not be resolved immediately and documenting all phone interactions.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Science & Technology or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Applicants must be willing to work in Makati City.

Applicants should be Filipino citizens or hold relevant residence status.

Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.

Full-Time positions available.

Ability to quickly learn difficult mortgage concepts, complex application user interfaces and computer hardware/networking/operating systems.

Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.

Ability to deal with upset clients, showing patience, empathy and understanding. Ability to confidently handle situations quickly and independently.

Ability to train, mentor and assist co-workers on all aspects of serving clients.

Assist non-technical client base with technical issues through telephone support, voicemails, and additional manners i.e. emails, online chat, or Sametime.  

Evaluate customer’s concerns and work their issue through to an agreed upon

Application Instructions

To be considered for this position, please complete
an online application through our careers site and wait for a phone interview. All
applicants are required to apply through

www.chase.com/careers

JP Morgan Chase Bank, N.A.
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City -.
Website: http://www.jpmorgan.com

This entry was posted on Thursday, July 3rd, 2008 at 6:04 pm and is filed under Call Center / BPO Industry. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.