TEAM LEADER CALL CENTER JOBS
Team Leader
(National Capital Reg – Pasig City)
Responsibilities:
- The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.
Requirements:
- Candidate must have at least 6 months working experience in the same capacity (Team Leader/Captain or Coach).
- Candidate must have excellent written and verbal communication skills in English.
- Candidate must have strong organizational and time management, and analytical skills.
Sitel Philippines Corporation
2/F Centerpoint Bldg, Garnet Rd. cor.,Julia Vargas Ave., Ortigas Center, Pasig City,Philippines 1600
Contact nos. Manila:+63.2860-1111 Baguio:+6374.446.741
Website: http://www.sitel.com
